As the response to the COVID-19 pandemic clearly shows, the American health care system is poorly prepared to handle such emergencies in a systematic, organized way. Each marketplace has responded differently; hospitals and health systems were not equally prepared. Employers were faced with closing their doors, laying off staff, and grappling with how health care related to the COVID-19 outbreak will affect their bottom lines.
To start such a dialogue, the Council of Accountable Physician Practices (CAPP) and National Alliance of Healthcare Purchaser Coalitions (National Alliance) conducted a series of listening sessions in 2019 and 2020 to help physicians better understand what purchasers need and want from their care delivery system and physician networks; how they currently evaluate health care services; and their perspectives on national health care trends.